Refund policy
Returns and Right of Withdrawal
Returns & Complaints – Here's How Easy It Is
Goods damaged, defective or parts missing?
We take care of everything – free of charge for you. Simply send us a photo at rinagym.care@gmail.com. Depending on the case, we will send you spare parts free of charge or arrange the pick-up and replacement delivery or a full refund. You do not bear any costs.
Do you want to withdraw from your purchase (14-day right of withdrawal)?
No problem – you have 14 days, without giving any reason. You arrange the return shipment to our central warehouse yourself; the return shipping costs are borne by you. On request, we are happy to help you organise inexpensive shipping – simply contact us in advance.
Withdrawal Instructions
Right of Withdrawal
The following right of withdrawal applies exclusively to consumers within the meaning of § 13 BGB (German Civil Code), that is, to any natural person who enters into a legal transaction for purposes that cannot be attributed predominantly either to their commercial or to their self-employed professional activity.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. If you have ordered several goods as part of a single order that are delivered separately, the period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the last good. If a good is delivered in several partial shipments or pieces, the period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece.
To exercise your right of withdrawal, you must inform us
RINAGYM POLAND Sp. z o.o. Wiejska 2C 05-805 Otrębusy Poland E-mail: rinagym.care@gmail.com
by means of a clear statement, for example by e-mail or by post, of your decision to withdraw from this contract.
You may use the model withdrawal form attached below for this purpose, but it is not mandatory.
You can also declare your withdrawal via our online withdrawal function: https://rinagym.de/pages/widerruf
Withdraw from the contract
If you use the online withdrawal function, we will promptly send you a confirmation of receipt of your withdrawal on a durable medium, for example by e-mail.
To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract.
This does not apply to additional costs resulting from your having chosen a type of delivery other than the cheapest standard delivery offered by us.
For the refund, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
Return of the Goods
You must send back or hand over the goods to our central warehouse without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract:
RINAGYM POLAND Sp. z o.o., Wiejska 2C, 05-805 Otrębusy, Poland
The deadline is met if you send the goods before the period of fourteen days has expired.
Please enclose with the return shipment a note with the order number so that we can clearly assign the return.
Please return the goods complete, securely packed and, if possible, in the original packaging. Using the original packaging is not a prerequisite for exercising the right of withdrawal, but it helps to avoid transport damage.
Costs of Return
You bear the direct costs of returning the goods.
The actual costs depend on the size and weight of the product and on your place of residence. Feel free to contact us before returning the goods – we will tell you the specific amount and help you choose an inexpensive shipping provider.
Please avoid returns sent carriage forward or cash on delivery. Should such a return cause additional costs, we may deduct these costs from the refund or invoice them to you to the extent permitted by law. Please contact us in advance if you have any questions about the return.
Compensation for Loss in Value
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to examine the nature, characteristics and functioning of the goods.
You may examine the goods as you would be able to do in a retail store. Complete assembly going beyond that, in particular wall mounting, use for training purposes, as well as damage, soiling, missing parts or a return without sufficient transport packaging may lead to a loss in value that we may take into account in the refund.
No Right of Withdrawal for Certain Goods
To the extent permitted by law, the right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB).
This applies in particular to goods that were made according to individual customer specifications, for example in special dimensions or with customer-specific modifications. Goods from our standard range, where the customer merely chooses from predefined variants (for example colour or equipment), are not covered by this exception.
Model Withdrawal Form
If you wish to withdraw from the contract, you can fill out this form and send it back to us. Use of this form is not mandatory.
To:
RINAGYM POLAND Sp. z o.o. Wiejska 2C 05-805 Otrębusy Poland E-mail: rinagym.care@gmail.com
I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Order number, if available:
Ordered on:
Received on:
Name of the consumer(s):
Address of the consumer(s):
E-mail address:
Date:
Signature of the consumer(s), only for notification on paper:
Online Withdrawal Function and Data Protection
If you use our online withdrawal function, we process the data you enter, in particular your first and last name, your e-mail address, information identifying the contract, in particular order number, invoice number, order date or other contract details, information on whether you wish to withdraw from the entire contract or from individual items, and the content of your withdrawal declaration. We also store the date and time of receipt of your withdrawal declaration.
The processing takes place in order to receive your withdrawal declaration, to promptly send you a confirmation of receipt on a durable medium, to process the withdrawal, to carry out the unwinding of the contract including return shipment and refund, and to be able to prove the proper receipt of the withdrawal.
The legal basis for the processing is Art. 6(1)(c) GDPR in conjunction with § 356a BGB, insofar as the processing is necessary to fulfil our legal obligation to provide and process the electronic withdrawal function.
Insofar as the processing is necessary for the unwinding of the contract, it takes place on the basis of Art. 6(1)(b) GDPR.
Insofar as we store data for documentation, for the enforcement or defence of legal claims, the processing takes place on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the legally secure documentation and processing of withdrawal declarations.
For the technical handling of the online withdrawal function, we use the service Google, in particular Google Workspace / Google Apps Script. The provider processes the data on our behalf. A data processing agreement exists with the provider.
The data will be deleted as soon as it is no longer required for the stated purposes, unless statutory retention obligations or legitimate interests in preserving evidence prevent this.
We retain contract-related and accounting-relevant documents for the duration of the respectively applicable statutory retention periods. Data that serves exclusively to document the withdrawal process is generally stored until the statutory limitation periods have expired and is then deleted, unless longer storage is necessary in an individual case for the establishment, exercise or defence of legal claims.
